Return & Exchange Policy
At Zarwa Collection, customer satisfaction is our top priority. We aim to provide you with high-quality stitched clothing that you will love. If for any reason you are not satisfied with your purchase, please review our return and exchange policy below.
Eligibility for Returns & Exchanges
We accept returns or exchanges only if:
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The product is unused, unworn, and in its original condition
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All tags and packaging are intact
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The request is made within 3 days of receiving the order
Due to hygiene and quality reasons, worn, washed, or damaged items cannot be returned or exchanged.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Sale or discounted items
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Customized or altered outfits
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Accessories (if applicable)
How to Request a Return or Exchange
To request a return or exchange, please contact us within 3 days of receiving your order:
Please include:
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Your order number
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Product name
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Clear reason for return or exchange
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Photos (if the item is damaged or incorrect)
Our support team will guide you through the process.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable courier service to ensure safe delivery of the return.
Refunds
Once we receive and inspect the returned item:
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued through the original payment method (or as store credit, if applicable)
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost.
Thank you for shopping with Zarwa Collection. We truly value your trust and strive to provide you with the best shopping experience. 💕
